If you are confused or have any questions about how to use the site, feel free to call us directly at (773) 234-6156. Or Click Here to email us.
Q: Do I have to be a mom to create a profile on theJMom.com?
A: No, you can also be a father, aunt, uncle, grandparent or dear friend.Back to top
Q:I didn't receive my confirmation email, what do I do?
A:If you did not receive your email confirmation, Click Here, enter your email address and we'll send it to you again. Be sure to check your junk or spam folder. Make sure to mark it as 'Not Junk' if that is the case!Back to top
Q: I forgot my username or password, what do I do?
A: If you forgot your password, Click Here
Q: How can I register using my Facebook account?
A: Registering on TheJMom.com is simple if you already have a Facebook account. Simply click the 'Sign Up' button at the top right of this page, then click on 'Connect with Facebook'. The first time you sign in, Facebook will ask your permission to register on TheJmom.com. Click 'Allow', and that's it! You can log back in anytime by just clicking on 'Connect with Facebook'.Back to top
Q: Is my personal information secure if I connect with my Facebook account?
A: Yes! By clicking 'Allow' the first time you register via Facebook, you tell Facebook that it is ok for us to use your publicly available information. That simply means that we can grab your name and city from Facebook, but cannot access information which you hide. Furthermore, we never see or store your login credentials, that's all done through Facebook!Back to top
Q: I previously registered through my Facebook account, how do I sign in again?
A: Once you have given TheJMom.com permission to log you in via your Facebook account, logging back in is simple! Just click on 'Login' at the top right of this page, then click on 'Connect with Facebook', that's it!Back to top
Q: I already signed up using the old way, can I still sign in through Facebook?
A: Yes! You can still sign in the old way using your email address and password, or, you can connect your account to Facebook. Intead of entering your email and password, simply click on 'Connect with Facebook'. Once you 'Allow' TheJMom.com to access your information on Facebook, you're set!
Note: When you login through Facebook, we verify your account through your email address used to login to Facebook. These MUST match in order to connect the 2 accounts. If you have previously signed up on TheJMom.com using your email address, verify that it is the same email address that you use with Facebook.Back to top
Q: I connected my previously registered TheJMom.com account to my Facebook account and all of my profile is missing, what should I do?
A: Logging in to TheJMom.com via Facebook attempts to match the email that you registered with us to the email that you are registered with at Facebook. If those emails don't match, we make our best guess that you are wanting to register a new account with the email we got back from Facebook. Unfortunately, sometimes we are wrong! If you have previously signed up to TheJMom.com with an email address, and then logged in through Facebook and find that your profile is now empty, simply email us, and we will correctly match your TheJMom.com account with your Facebook account.Back to top
Q: What if I don't have a Facebook account?
A: If you don't have a Facebook account, or choose not to login to TheJMom.com using that account, no problem! You can still register with an email address and password of your choosing. Click here to get started.Back to top
Q: How do I update my profile?
A: Click “Edit Profile” on the top right of the homepage to make changes. Click “Save Profile” at the bottom of the profile when complete.Back to top
Q: How do I add photos of my child?
A: Click “Edit Profile” on the top right of the homepage. Click on “Photos” tab, then click on “Add a Photo.” Go to “Choose File” and find the photo you wish to upload. Lastly, click on “Upload Photo” and wait for the photo to appear.Back to top
Q: How do I increase my responses?
A: We recommend including a vast amount of information so other mothers can feel like they know your son/daughter. Include multiple clear photos of your child. Search for others regularly as new members join each day. Reach out through e-mails to make contacts, and be sure to respond in a timely manner.Back to top
Q: How do I send a message to another parent?
A: When viewing another members’ profile, click on “Email User.”Back to top
Q: How do I read my e-mails?
A: Click on “My Messages” on the top of the page.Back to top
Q: I said 'Yes' to a match, what happens now?
A: In order to have a successful match, both parties must say 'Yes' to the match. So, when you click 'Yes' for a potential mach, the other party must also agree that this is a good match. Once both parties have said 'Yes', an email is sent to each of the children with the other potential match's profile and contact info. They can view the profile, and it's up to them from there whether they would like to email or contact that person.Back to top
Q: Why is the site charging for a subscription membership?
A: Quite simply, the small membership fees will ensure that TheJMom.com can keep its lights on and the doors open.Back to top
Q: What's the difference between a free membership and a subscription membership?
A: A free membership allows you to search the site for free, post a profile and photos, search and view other members' profiles, and read Aunt Elaine’s blog and other articles on the site. Subscribers can do all of the above and also, send, read and reply to emails from other mothers and suggest dates for your children.Back to top
Q: Why should I get a subscription?
A: Subscribers have total access to every communication tool on the site. What’s more, being a subscriber sends a message to other moms that you're serious about helping your child find a relationship. Any level subscription to TheJMom.com costs less than most other Jewish dating sites.Back to top
Q: What does my subscription pay for?
A: Your small subscription fee ensures that TheJmom.com can keep its lights on and the doors open.Back to top
Q: What are my payment options?
A: The easiest way to subscribe to the site is online. We accept Visa, Mastercard, and Discover. You can also subscribe over the phone by calling (773) 234-6156.Back to top
Q: Is it safe to enter my credit card information on the site?
A: Yes. TheJMom.com takes every step to ensure security on our site. We use SSL security technology to safely encrypt credit card information as it passes through our system. Furthermore, we have partnered with Braintree.com for secure credit card transactions and storage. This simply means that TheJMom.com does not store or retain your credit card for any reason, for security purposes. Your information is completely safe with us!Back to top
Q: I'm having trouble using my credit card. What should I do?
A: If you are having difficulty using your credit card, feel free to call our customer service number (773) 234-6156.Back to top
Q: Will my subscription automatically renew?
A: Yes, for your convenience, your subscription plan will automatically renew. You can set your account to not renew at any time to stop the renewal process. To do this, click on Edit Profile, and on the left hand side under 'Account Settings', click on 'Edit Account Settings'. Set 'Auto Renew' to 'No', and click 'Update Account'. For more detailed information regarding your account, please review our Terms and Conditions of Purchase.Back to top
Q: Can I put my subscription on hold?
A: No. Once you purchase a subscription, it will remain active for the remainder of your subscription plan.Back to top
Q: What is your refund policy?
A: We do not offer refunds for any of our plans, all sales are final. We are less expensive than other Jewish dating websites, and since JMom's know best, we believe that you will have success (as others already have)!Back to top
Q: How do I unsubscribe?
A: We're sorry to see you go! But if you must, view this video below for a step by step on how to unsubscribe.Back to top
Q: Is it safe for people to meet on your site?
A: Internet dating is very safe when done correctly. We recommend your child and their match converse until comfortable and meet in a public place.Back to top
Q: How do I report inappropriate behavior?
A: At the bottom of each user's profile and each message you receive, there is a link that says 'Report a Concern'. Click that link, add any comments you'd like us to know about, and submit. Please include as much information as possible. If there is anything inappropriate on a user's profile, we will take the appropriate action. If you are still having issues, please email us or give us a call at (773) 234-6156Back to top